Coronavirus COVID-19 flexible booking policies

There is nothing more important to us than our guests' happiness. With that in mind, we have taken every necessary step to ensure our booking policies support exactly that.

On 14th February 2020, even before WHO characterised Covid-19 as a pandemic, we implemented flexible booking policies to support any existing and future villa reservations and bookings.

As travellers of the world ourselves, we know the Covid-19 pandemic has made it difficult to plan holidays abroad and has affected any thoughts you may have had for a tropical beach holiday. As villa specialists, we also know how hard it is for our villa owners who have faced postponement requests from guests. This has led to a loss of income that is normally used to pay for maintenance of the villa and to compensate their villa staff. A beautiful, clean villa after all, needs some looking after.

As a team, we want our flexible booking policies to support both our guests and owners; for you, our guests to truly enjoy your villa holiday without any worries, and for our owners, to still receive our standard service fee for listing and handling all successful bookings through our website.

The below booking policies are supported by Villa Finder and almost all our villa owners:

New bookings
For guests not affected by any travel restrictions (lucky you!) and looking to stay at one of our beautiful villas, we welcome your booking and provide additional support in the form of:

  • Immediate postponement of your villa stay to a new date up to 1 year from original booking
  • Waiver of any regular postponement fees

Existing bookings and postponing your villa holiday
If you have recently made a booking with us or your stay is coming up, but your travel plans have changed, please let us know as soon as you can at [email protected] or simply give us a call at one of our offices. Our policy allows for:
  • Postponement of villa stay to a new date up to 1 year from original booking
  • Waiver of any regular postponement fees

We will arrange for the postponement of your villa booking right away with our villa owners. Our team is working around the clock to provide everyone the support they need. Our focus is helping travelers with immediate trips (next 4 weeks), so please allow us some time to respond if your travel is in only in a few months. Considering the current length of travel restrictions in place, we are not always able to postpone trips from July onward.

These policies will remain in effect until our guests from all over the world can confidently and safely travel without the worry of travel bans or restrictions.

Future travel
We know this too, will come to pass. Your support in this difficult time means a lot to us and we are confident that when the Covid-19 pandemic is over, (and it will be over whether, in a few weeks or a year) our team will be right here to welcome you back to our beautiful villas and destinations.

Our offices
Mauritius Villa Finder - Singapore
35B Pagoda Street
Singapore 059194
P: +65 6871 8993
Mauritius Villa Finder - Indonesia
Jalan Beji Ayu n°8
Bali, Indonesia, 80361
P: +62 855 7467 0067
Australia
+61 2 9191 7419
France
+33 1 7890 0496
Germany
+49 40 83509075
Indonesia
+62 855 7467 0067
Hong Kong
+852 5801 0080
Netherlands
+31 2 0217 0661
New Zealand
+64 9951 5880
Singapore
+65 6871 8993
Thailand
+66 60 003 5911
USA
+1 415 851 9111
United Kingdom
+44 2 033 933 883
Follow Mauritius Villa Finder